Returns & Exchanges
At Vortex Keyboard, we stand behind the precision and quality of our mechanical builds. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and provide a reason for the request.
Package Your Gear
Place the keyboard and all original accessories, including keycap pullers and cables, back into the original manufacturer packaging to ensure no damage occurs during transit.
Ship to Vortex
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.
Inspection and Refund
Once our technicians verify the hardware is in original condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing